How to delete Schedule Callback Reminders

Modified on Fri, 3 Oct at 1:01 PM

To access your Schedule Callbacks, Go to the calendar icon (Today’s Reminders) on the top right in five9 or press (B) to pull up the reminders:

2. Once the reminders page is up, you will want to either select all for the completed section or select the ones that you don’t need any more:

3. Once you have the selected reminders that you wish to delete, you can click on Delete on the bottom right:

Note: The agent desktop will only display 100 callbacks at a time, so you will want to refresh your page after you delete the Schedule Callbacks to make sure there aren’t additional callbacks that need to get deleted.